What IT support services do Sound Networks provide around Chippenham?
Our support services are designed to take the headache away from the IT part of your business. A flat rate, all you can eat monthly support package, designed to give you all the benefits of having your own IT support department, but without having to employ any skilled staff directly.
19Years of IT support in Chippenham
How do we supply fantastic IT support?
Surprisingly, providing IT support is not just about fixing computers. Much of it is about dealing with people and spotting recurring trends that need to be addressed before they become a problem. Because we’re a bit geeky, we analyse all our tickets every month to see what we can learn from them. Consequently, we can consistently implement systems and procedures to help improve the support experience which you receive.
Our key support engineers work alongside your staff to ensure quick delivery of solutions should any problem arise.
Our customers need a reliable IT support provider that is prepared to make sure every support case is completed with a satisfactory conclusion for you the customer. With Sound Networks working alongside you, your staff and company will consistently benefit from:
Great customer service
Speak directly to support engineers
Fast response times
Sleeping well at night
Sound Networks IT provider
Providing IT support for the last 19 years, we have developed a wealth of knowledge and experience in the IT support field. Reaping the benefits of fast internet connections and modern tools, we are able to combine this with our acquired IT skill set to help us to help you. Most of our IT support is provided via remote session, but occasionaly an onsite visit is the only option, plus, sometimes it's just nice to see a friendly face instead! Some of the customers that chose to work with us in our first year of trading are still with us now, we like to think that says something.
Regular Technology Business Reviews to keep your IT on track and aligned with your business goals.
Raise cases via email, telephone, or support agent.
Friendly approachable support engineers that will find and fix problems.