If you have any question or need help give us a call
Designed for expanding enterprises who need a higher level of support. Including all of the benefits of the Small Business package, occasionally there is still no substitute for a physical presence on site. Be that to physically just do a job for you, or maybe you would just prefer face to face time with one of our engineers.
Parallel support as your grow
Service DocumentationDownload PDF
We believe that direct person to person contact helps our relationship to grow and benefits both parties. You and your staff will be more likely to call for help once they have been able to put a name to a face and know who they are dealing with.
- Onsite support included via block hour packages.
- Realtime monitoring of essential services.
- Quick connection for remote control support (Included).
- Regular monitoring of backup jobs.
- Patch Management (Microsoft updates).
- System management and administration including new users and drive shares.
- Notifications of impending system saturation.
- 7 X Managed power devices for every 10 devices covered.
Do you require a higher level of support?
If you think you will require a higher level of support we can cater for this. However we feel it appropriate to find out your exact requirements. Simply give us a call to outline your current IT infrastructure and support level and in return we can provide an estimate.