Professional IT support
We've solved the same IT headaches you're dealing with now, for hundreds of other Wiltshire businesses. Whether it's helpdesk support, network management, cloud solutions, cybersecurity or strategic IT consulting, get in touch and let's fix it.
Learn more ->IT Support
Outsourced IT Support Packages & Pricing Remote IT Support Proactive IT Support Switching Providers Pricing Estimator
Fully managed IT services
The technology behind your business should be invisible - until you need it. We manage it so it stays that way.
Learn more ->
Cyber Security services
Cybersecurity isn't a luxury item - it's the intelligent way to protect your business, your data, and your future.
Learn more ->Featured Posts
What Cybersecurity Attack Trends Should You Watch Out for in 2023?
Read more ->
Harnessing AI Securely
Read more ->Frequently Asked Questions
The questions we get asked the most, answered straight in plain English.
Learn more ->Featured Posts
Best Ways to Use ChatGPT at Your Business (Without Things Getting Out of Hand)
Read more ->
Managing AI risk without stifling innovation
Read more ->Our Vision
Our vision is to make the organisations we partner with the very best they can be.
Learn more ->Featured Posts
MFA Matters more now than ever
Read more ->
Is a managed service agreement right for my business?
Read more ->Request free IT audit
Switching IT providers, without the risk
A managed, structured handover - your systems, data, and support stay live the entire time.
Most businesses put off switching IT provider for one reason; fear that something will break in the gap between the old provider and the new provider. We've built our onboarding process specifically to close that gap. No downtime, no lost access, no awkward conversations for any party. Book a free consultation or alternatively get a quote
Why businesses switch to us
Common reasons businesses make the move
Slow response times
Tickets remaining unanswered, or a single point of contact who is never available.
Reactive, not proactive
Issues only getting fixed after something breaks, with no monitoring or maintenance in between.
Outgrown their current provider
A sole trader or small setup that cannot keep up with a scaling business.
Poor communication
Too much technical jargon, no clear reporting, no idea what they're really paying for.
An in-house IT person leaving
Businesses needing continuity without the complexities of employing staff
How we manage your switch
A structured handover, from first call to going live
Discovery call
We start with a no-obligation conversation about your current setup, your contract position with your existing provider, and what good looks like for you. No commitment required at this stage.
Technical audit
We map your existing infrastructure, systems, licences, and documentation - either working directly with your outgoing provider or independently if that relationship is difficult. This becomes the foundation of your onboarding plan.
Transition planning
We agree a cut over date and build a plan to work to that, including how we handle your current provider's notice period, licencing requirements and any contractual overlap.
Managed cutover
Access, credentials, and monitoring move across by the agreed date. Your team keeps working as normal - most staff won't always notice anything changed (initially), other than who they need to call.
Settling-in period
Typically for the first month we keep an eye on things more closely to catch anything that may have slipped through the handover, before moving you to standard support.
What We Take Care Of During the Switch
Your current contract
We can help you to interpret your notice period and obligations with your outgoing provider, and can liaise with them directly on your behalf if that conversation is one you'd rather not have.
Continuity of access
Passwords, admin rights, licences, and documentation are transferred through a controlled process, nothing is lost, and nothing sits with a former provider who's no longer taking your calls.
Zero-surprise downtime
Cutover happens on a schedule all parties agree to, outside business-critical hours wherever that makes a difference to live services, with a rollback plan if anything doesn't go as expected.
Other IT Support services
Our comprehensive support and consultancy services are designed to be your one-stop shop for all things IT. We'll handle everything from everyday troubleshooting and user support to proactive maintenance, IT strategy and security measures.
Thinking about switching?
Have a no obligation conversation about your current setup, no pressure, no jargon, just a clear picture of what switching would actually look like for you.
Tell us what's slowing your team down - we'll show you how to fix it
Our mission is to provide technology guidance, expertise and support to enable our customers to grow their business.
Start Here
One email a month. Real IT tips, not filler, unsubscribe any time.
By Subscribing you are agreeing to receive our IT updates newsletter released each Month. You will not receive anything else.
