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IT Support for businesses in Wiltshire

Professional IT helpdesk & proactive IT support services

For nearly 21 years, we've been a trusted IT partner for numerous businesses across the South West and beyond. We safeguard your IT systems, optimise performance, and empower your users with 24/7 monitoring and proactive IT support. The result? Reduced downtime, increased productivity - more time and head space to focus on your business goals.

Our main IT objectives

Smooth operation

Efficient and smooth running IT for everyone in your company.

Swift responses

Swift responses to all enquiries or problems

Remove IT headaches

One less thing to think about helps you to sleep at night.

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Avoid downtime and plan for the future with a proactive IT partner

Our comprehensive IT support services go beyond just fixing problems as they occur. We proactively monitor your systems to identify potential issues before they disrupt your business. In addition, we make you aware when your hardware will near the end of its lifespan well in advance. This advanced warning allows you to make informed decisions about replacements or explore new IT strategies, helping to ensure your technology stays aligned with your business goals. This proactive and collaborative approach keeps your operations running smoothly, boosts system efficiency, and saves you money by minimising downtime and mitigating security issues.

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How does our IT support and services add value to your business?

We appreciate the role IT plays in your business and how it can hinder it too. That's why we go the extra mile to become a trusted partner, not just a service provider. By working together, we can ensure your IT infrastructure is not just operational, but optimised to drive your business success. Do your teams consistently meet their goals? Imagine the benefit of your teams having significantly more time to focus on their goals, rather than dealing with slow or inefficient systems. Without question, this must be a benefit.

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Why choose Sound Networks to provide your IT support?

We offer a variety of ways for your employees to get help, including phone, email, online chat, and a user-friendly self-service portal.

Knowledgeable Engineers

Sound Networks engineers are all seasoned professionals with experience spanning decades of IT support. Our support bundles provide a standardised stack of products which means we can focus our attention on becoming experts in those specific products. We regularly engage with training courses provided by manufacturers and suppliers.

Beyond basic IT support

We offer comprehensive consultancy and strategic road mapping to fuel your business growth. Our team works closely with you to understand your objectives and ensure that your IT strategies support your path to achieving those objectives, whilst also enhancing security and driving digital transformation.

IT aligned to your goals

Sound Networks assigns you a dedicated account manager who works to become an expert on your own IT setup and operations - every company is different. We will partner with you to develop a long-term IT strategy, then regularly engage with you via in person meetings where meaningful and relevant issues can be discussed.

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IT Support packages

Empower your business with IT support packages designed to minimise downtime and maximise productivity.

Core IT Support Package

Endpoint monitoring PLUS easy access to inclusive support.

Perfect for start-ups and maturing businesses. Vital support when required to help you align with best practice and compliance standards.

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Standard IT Support Package

Endpoint monitoring PLUS enhanced Cybersecurity services.

Designed for established and growing businesses. Quarterly in person reviews, Cybersecurity services and budget forecasting.

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Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and Cybersecurity coaching services.

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

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