Sound Networks IT Support
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IT Support Packages

Standard Support Package

Unleash the power of the Cloud and enhance security with our standard package

Building on our core package, our standard offering includes the Microsoft 365 Business Premium Licence essential to access cloud services including, but not limited to OneDrive, SharePoint, Teams and Exchange Online. Plus, the ability to download and install the latest version of Microsoft Office on your computer.

Package Pricing

So what does it cost?

£65.00

Per user per Month

Included in this package:

We have also added extra layers of security by including human risk management and DNS filtering as well as AV & EDR, Defender for Office 365 filters your email before it hits your mailboxes – this will block out the majority of spam and other threats to your organisation arriving via email.

  • Remote monitoring and management of client PC's and Servers
  • Unlimited remote support
  • Patch management and automated software updates
  • Proactive endpoint security monitoring
  • Endpoint Detection and Response agent included (EDR)
  • Automated Microsoft 365 backups included
  • Anti Virus and Backup
  • Microsoft 365 Business Premium WITH Teams included
  • Device management via Microsoft Intune
  • Management of new starters and leavers
  • External email filtering and hygiene + SPF/DKIM/DMARC management
  • DNS Filtering
  • Human risk management via Security Awareness Training
  • Self managed email quarantine
  • Hardware lifecycle management
  • Quarterly in person account reviews and budget forecasting

Building on our core offering

Leverage the full potential of cloud-based productivity and security with a full Microsoft 365 Business Premium License with Teams. This unlocks a suite of essential cloud services, including:

OneDrive

Access and share your files from anywhere, anytime, on any device.

InTune

Manage apps, identities and devices centrally.

SharePoint

Store, share and collaborate seamlessly with colleagues on projects and documents.

Microsoft Teams

Communication and teamwork with instant messaging, video conferencing, and file sharing capabilities.

Exchange Online

Enjoy secure and reliable business email with features like shared calendaring, mailboxes, contacts and out of office replies.

DNS Filtering

Stops internet-based threats at your gateway by preventing access to malicious websites

Human Risk Management

Monthly security awareness training and simulated phishing tests help to educate and keep your users vigilant to internet based threats, helping to build a culture of cybersecurity in your business.

02

Compare our packages

View our list of package features in our comparison chart below.

Flex

Core

Standard

Premium

Cost per user/endpoint

£15.00

£50.00

£65.00

£85.00

Remote monitoring and management of client PCs and servers
Yes
Yes
Yes
Yes
Unlimited remote support
Billed at £70/hr
Yes
Yes
Yes
Patch management and automated software updates
Yes
Yes
Yes
Yes
Endpoint anti-virus and anti-malware monitoring
No
Yes
Yes
Yes
Endpoint anti-virus included (AV)
No
Yes
Yes
Yes
Managed Endpoint Detection and Response agent included (EDR)
Yes
Yes
Yes
Yes
Microsoft 365 Business Premium NO Teams
Optional add-on
Yes
No
No
Microsoft 365 Business Premium WITH Teams
Optional add-on
No
Yes
Yes
Device management via Microsoft Intune
No
Yes
Yes
Yes
Automated Microsoft 365 backups included (Exchange email, OneDrive, SharePoint)
Optional add-on
Yes
Yes
Yes
Management of new starters and leavers
No
Yes
Yes
Yes
Hardware lifecycle management
No
Yes
Yes
Yes
Proactive endpoint security monitoring
Yes
Yes
Yes
Yes
Email filtering and hygiene
Optional add-on
Yes
Yes
Yes
SPF/DKIM/DMARC management
No
No
Yes
Yes
DNS filtering
No
No
Yes
Yes
Human risk management via Security Awareness Training
No
No
Yes
Yes
Cloud print management
No
No
No
Yes
Cloud managed email signatures
No
No
No
Yes
Enterprise password management software
No
No
No
Yes
Quarterly in-person account reviews and budget forecasting
No
No
No
Yes
In-person account reviews
None
Bi Annually
Bi Annually
Quarterly

IT Support packages

Empower your business with IT support packages designed to minimise downtime and maximise productivity

Flex IT Support Package

Professional IT monitoring and security.
£15.00 Per endpoint per Month

Perfect for start-ups looking for basic cover, on your terms, without the commitment

View Package

Core IT Support Package

Endpoint monitoring PLUS easy access to inclusive support.
£50.00 Per user per Month

Perfect for start-ups and maturing businesses. Vital support when required to help you align with best practice and compliance standards.

View Package

Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and cyber security coaching services.
£85.00 Per user per Month

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

View Package
Watch Guard network security partner
Datto ticketing and management system
Huntress security partner
Dell Technologies and services
Hyper-V routing technologies
BitDefender defending your hardware
Microsoft 365 professional services
3CX VoIP phone systems
Veeam partner
Signable partner
Cyber Essentials Certification
Power Automate automation workflows
GTIA
Watch Guard network security partner
Datto ticketing and management system
Huntress security partner
Dell Technologies and services
Hyper-V routing technologies
BitDefender defending your hardware
Microsoft 365 professional services
3CX VoIP phone systems
Veeam partner
Signable partner
Cyber Essentials Certification
Power Automate automation workflows
GTIA
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