Sound Networks IT Support
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IT Support Packages

Core Support Package

Get started with peace of mind! Our core package provides the essential building blocks for a secure and efficient IT environment

This allows us to start providing you with managed remote support services with a baseline of endpoint security and backup included, as well as Microsoft 365 Business Premium to address compliance and tracking concerns plus, the ability to download and install the latest version of Microsoft Office on your computer. Time to stop worrying about your IT and focus on your other goals.

Package Pricing

So what does it cost?

£50.00

Per user per Month

Included in this package:

This allows us to start providing you with managed remote support services with a baseline of endpoint security and backup included, as well as Microsoft 365 Business Premium to address compliance and tracking concerns plus, the ability to download and install the latest version of Microsoft Office on your computer. Time to stop worrying about your IT and focus on your other goals.

  • Remote monitoring and management of client PC's and Servers.
  • Unlimited remote support.
  • Patch management and automated software updates.
  • Endpoint Anti-Virus and Anti-Malware monitoring.
  • Endpoint Anti-Virus included (AV).
  • Endpoint Detection and Response agent included (EDR).
  • Microsoft 365 Business Premium - NO Teams
  • Device management via Microsoft Intune
  • Automated Microsoft 365 backups included (Exchange email, OneDrive, Sharepoint).
  • Management of new starters and leavers.
  • Hardware lifecycle management.
  • Bi-annual in person account reviews.

What businesses is the package designed for?

This core package allows you to experience the benefits of managed IT services without a significant upfront investment. It's the perfect foundation to build upon as your IT needs evolve.

Managed Remote Support

Our team of IT professionals becomes your virtual IT department, proactively monitoring your systems and remotely resolving issues to minimise downtime and keep your business running smoothly.

Cloud Backup

Safeguard your critical data with our baseline backup solution. This ensures your essential Microsoft 365 files and documents are automatically backed up at multiple daily intervals to provide protection in case of accidental or malicious deletion, silent quitters, hardware failure, or cyberattacks.

Compare our packages

View our list of package features in our comparison chart below.

Flex

Core

Standard

Premium

Cost per user/endpoint

£15.00

£50.00

£65.00

£85.00

Remote monitoring and management of client PCs and servers
Yes
Yes
Yes
Yes
Unlimited remote support
Billed at £70/hr
Yes
Yes
Yes
Patch management and automated software updates
Yes
Yes
Yes
Yes
Endpoint anti-virus and anti-malware monitoring
No
Yes
Yes
Yes
Endpoint anti-virus included (AV)
No
Yes
Yes
Yes
Managed Endpoint Detection and Response agent included (EDR)
Yes
Yes
Yes
Yes
Microsoft 365 Business Premium NO Teams
Optional add-on
Yes
No
No
Microsoft 365 Business Premium WITH Teams
Optional add-on
No
Yes
Yes
Device management via Microsoft Intune
No
Yes
Yes
Yes
Automated Microsoft 365 backups included (Exchange email, OneDrive, SharePoint)
Optional add-on
Yes
Yes
Yes
Management of new starters and leavers
No
Yes
Yes
Yes
Hardware lifecycle management
No
Yes
Yes
Yes
Proactive endpoint security monitoring
Yes
Yes
Yes
Yes
Email filtering and hygiene
Optional add-on
Yes
Yes
Yes
SPF/DKIM/DMARC management
No
No
Yes
Yes
DNS filtering
No
No
Yes
Yes
Human risk management via Security Awareness Training
No
No
Yes
Yes
Cloud print management
No
No
No
Yes
Cloud managed email signatures
No
No
No
Yes
Enterprise password management software
No
No
No
Yes
Quarterly in-person account reviews and budget forecasting
No
No
No
Yes
In-person account reviews
None
Bi Annually
Bi Annually
Quarterly

IT Support packages

Empower your business with IT support packages designed to minimise downtime and maximise productivity

Flex IT Support Package

Professional IT monitoring and security.
£15.00 Per endpoint per Month

Perfect for start-ups looking for basic cover, on your terms, without the commitment

View Package

Standard IT Support Package

Endpoint monitoring PLUS enhanced cyber security services.
£65.00 Per user per Month

Designed for established and growing businesses. Quarterly in person reviews, Cybersecurity services and budget forecasting.

View Package

Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and cyber security coaching services.
£85.00 Per user per Month

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

View Package
Watch Guard network security partner
Datto ticketing and management system
Huntress security partner
Dell Technologies and services
Hyper-V routing technologies
BitDefender defending your hardware
Microsoft 365 professional services
3CX VoIP phone systems
Veeam partner
Signable partner
Cyber Essentials Certification
Power Automate automation workflows
GTIA
Watch Guard network security partner
Datto ticketing and management system
Huntress security partner
Dell Technologies and services
Hyper-V routing technologies
BitDefender defending your hardware
Microsoft 365 professional services
3CX VoIP phone systems
Veeam partner
Signable partner
Cyber Essentials Certification
Power Automate automation workflows
GTIA
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