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Remote IT Support

Professional remote IT support for the South West

Your geographically diverse teams will need remote IT support - this may seem complex, but doesn't need to be so. Different working styles, patterns and technologies can add another layer of complexity. We offer fast remote IT support services across the South West, designed to empower your remote workforce.

IT Support for remote workers and contractors

IT Support for remote users and contractors

Your staff can submit unlimited tickets, whether it's a quick "how-to" question or a more complex incident. Every ticket receives a fast and effective response from our dedicated remote IT helpdesk, keeping uptime high and offline time to a minimum. Your productivity is king.

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Distance, no problem

With our secure remote IT support service in place, over 90% of issues are resolved remotely, so staff location is irrelevant. Submit your support request by phone, email, or remote support app and our team will tackle it within an agreed time frame depending on business impact. We aim for a swift resolution to all tickets, keeping your team productive and frustration-free.

Support package pricing

For costs around our remote IT support services please get in touch, this will enable us to create a proposal based on your requirements.

Benefits of Remote IT Support

Location irrelevant

We can provide support to your employees regardless of their location. Full-time, part-time, remote, hybrid, or overseas.

Flexibility & Choice

One size fits all just doesn't work. Our services can be adapted to your own working model. We like to make sure everyone has the tools and support they need to get the job done with minimal complications.

Improved Productivity

Employee downtime minimised. Keep your onsite and remote staff optimally productive with swift and efficient IT assistance whenever they need it.

Enhanced Work-Life Balance

Providing you with the ability to let your employees work from a location that suits their needs whilst retaining the necessary levels of control, visibility and support to make this viable and compliant.

Other IT Support services

IT Support Packages

We don’t believe in pigeon holing anyone, it’s just not helpful. Because of this, we can craft custom IT support solutions. Choose from our three core plans as a foundation, then personalise it further with unlimited add-ons to suit your needs.

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Proactive IT Support

Proactive IT monitoring is like having a guardian angel watching over your systems. We identify potential problems before they cause disruptions, saving you and your employees the frustration (and lost time) of dealing with IT pain points.

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Outsourced IT Support

Get your IT in shape with scalable and cost-effective outsourced support from Sound Networks. Access the expertise and resources of an experienced IT outsourcing company, at a fraction of the cost of maintaining an in-house team.

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Switching Providers

Sound Networks makes switching IT providers straightforward. We ensure a smooth transition with minimal disruption to your operations. More importantly, we become a partner in your success, offering ongoing support to match your organisation's evolving needs and growth goals.

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