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IT Support in Trowbridge

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Professional IT support services for businesses in Trowbridge

Operating for over 21 years, we work across a wide range of industries to safeguard and optimise organisations’ IT systems and support their users. With a proactive IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach.

Proactive IT Support

We provide proactive IT support in the South West designed to reduce IT-related business downtime. Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.

Additionally, we provide proactive general maintenance to keep your systems performing optimally. From scheduling updates to patching against threats, our approach reduces operational interruptions, increases systems efficiencies and saves organisations money.

IT Helpdesk Support

Sound Networks offers a support helpdesk service, delivering comprehensive IT support to office and remote-based users in the South West and wider UK. Our IT support includes break/fix assistance, 'how-to' answers, and advanced technical support for IT infrastructure, cloud services, business applications, and more.

Offering responsive support, we guarantee to address IT issues within a two-hour response SLA and we can mix most problems remotely.

Our experienced team of IT engineers and consultants cover a wide range of technologies ensuring support cover for all areas of your operations.

How does our IT support and services add value to your business?

We work incredibly hard for our customers and believe we add significant value to our customers business operations. Sound Networks listen to your requirements, plan proposals and implement any solutions to resolve issues for the long term.

Knowledgable account managers

Sound Networks assigns you a dedicated account manager who becomes your trusted IT advisor. They'll gain a deep understanding of your organisation's goals and infrastructure, then work collaboratively to develop a customized IT strategy. Regular reviews with clear Executive Summary Reports ensure our services align with your evolving needs, maximizing the value of your IT investment.

Supporting growth

We go beyond IT support, offering comprehensive consultancy and strategic road mapping. Our collaborative approach ensures we understand your unique goals. Our expert team then crafts tailored IT strategies to optimize infrastructure, enhance security, and drive digital transformation.

Inline with your business goals

we engineer IT solutions tailored to your business goals. Our dedicated project team seamlessly manages everything from initial consultation to post-implementation training, ensuring your entire organisation gets the most out of their technology, with ongoing support to bridge any gaps.

IT Support packages

Empower your business with IT support packages designed to minimise downtime and maximise productivity for businesses based in Trowbridge:

Core IT Support Package

Endpoint monitoring PLUS easy access to inclusive support.

Perfect for start-ups and maturing businesses. Vital support when required to help you align with best practice and compliance standards.

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Standard IT Support Package

Endpoint monitoring PLUS enhanced Cybersecurity services.

Designed for established and growing businesses. Quarterly in person reviews, Cybersecurity services and budget forecasting.

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Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and Cybersecurity coaching services.

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

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