Sound Networks IT Support
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IT Support

IT Support Packages

Conquer IT challenges with the perfect IT support package

Every business needs reliable IT support, but every business is different. That's why Sound Networks offers a range of customisable IT support packages designed to work with your unique requirements and budget. We know that a one-size-fits-all approach doesn't always provide the right fit for your IT support. Here's what makes our IT Support Packages so versatile.

Flex IT Support Package

Professional IT monitoring and security.
£15.00 Per endpoint per Month

Perfect for start-ups looking for basic cover, on your terms, without the commitment

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Core IT Support Package

Endpoint monitoring PLUS easy access to inclusive support.
£50.00 Per user per Month

Perfect for start-ups and maturing businesses. Vital support when required to help you align with best practice and compliance standards.

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Standard IT Support Package

Endpoint monitoring PLUS enhanced cyber security services.
£65.00 Per user per Month

Designed for established and growing businesses. Quarterly in person reviews, Cybersecurity services and budget forecasting.

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Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and cyber security coaching services.
£85.00 Per user per Month

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

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Compare our packages

View our list of package features in our comparison chart below.

Flex

Core

Standard

Premium

Cost per user/endpoint

£15.00

£50.00

£65.00

£85.00

Remote monitoring and management of client PCs and servers
Yes
Yes
Yes
Yes
Unlimited remote support
Billed at £70/hr
Yes
Yes
Yes
Patch management and automated software updates
Yes
Yes
Yes
Yes
Endpoint anti-virus and anti-malware monitoring
No
Yes
Yes
Yes
Endpoint anti-virus included (AV)
No
Yes
Yes
Yes
Managed Endpoint Detection and Response agent included (EDR)
Yes
Yes
Yes
Yes
Microsoft 365 Business Premium NO Teams
Optional add-on
Yes
No
No
Microsoft 365 Business Premium WITH Teams
Optional add-on
No
Yes
Yes
Device management via Microsoft Intune
No
Yes
Yes
Yes
Automated Microsoft 365 backups included (Exchange email, OneDrive, SharePoint)
Optional add-on
Yes
Yes
Yes
Management of new starters and leavers
No
Yes
Yes
Yes
Hardware lifecycle management
No
Yes
Yes
Yes
Proactive endpoint security monitoring
Yes
Yes
Yes
Yes
Email filtering and hygiene
Optional add-on
Yes
Yes
Yes
SPF/DKIM/DMARC management
No
No
Yes
Yes
DNS filtering
No
No
Yes
Yes
Human risk management via Security Awareness Training
No
No
Yes
Yes
Cloud print management
No
No
No
Yes
Cloud managed email signatures
No
No
No
Yes
Enterprise password management software
No
No
No
Yes
Quarterly in-person account reviews and budget forecasting
No
No
No
Yes
In-person account reviews
None
Bi Annually
Bi Annually
Quarterly

Other IT Support services

Our comprehensive support and consultancy services are designed to be your one-stop shop for all things IT. We'll handle everything from everyday troubleshooting and user support to proactive maintenance, IT strategy and security measures.

Need support tailored to your company's specific requirements?

Watch Guard network security partner
Datto ticketing and management system
Huntress security partner
Dell Technologies and services
Hyper-V routing technologies
BitDefender defending your hardware
Microsoft 365 professional services
3CX VoIP phone systems
Veeam partner
Signable partner
Cyber Essentials Certification
Power Automate automation workflows
GTIA
Watch Guard network security partner
Datto ticketing and management system
Huntress security partner
Dell Technologies and services
Hyper-V routing technologies
BitDefender defending your hardware
Microsoft 365 professional services
3CX VoIP phone systems
Veeam partner
Signable partner
Cyber Essentials Certification
Power Automate automation workflows
GTIA
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