IT Support Packages

Conquer IT challenges with the perfect IT support package

Every business needs reliable IT support, but every business is different. That's why Sound Networks offers a range of customisable IT support packages designed to work with your unique requirements and budget. We know that a one-size-fits-all approach doesn't always provide the right fit for your IT support. Here's what makes our IT Support Packages so versatile.

Fast Helpdesk Support: Gain easy access to our dedicated helpdesk team for prompt assistance with any technical issues - you can even just call us on the phone if you like!
On-Site Support: For more complex issues that require physical presence, we offer on-site face to face support to resolve and address your incident or installation requirements.
Remote Support: Our remote support services and tools allow us to diagnose and resolve issues remotely, minimising downtime and maximising speed to resolution.
Proactive Maintenance: Beyond just fixing problems ad-hoc. Our proactive maintenance helps prevent and predict issues before they arise, keeping your systems optimised and secure.

IT support packages

IT support packages designed to minimise downtime and maximise productivity.

Core IT Support Package

Endpoint monitoring PLUS easy access to inclusive support.

Perfect for start-ups and maturing businesses. Vital support when required to help you align with best practice and compliance standards.

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Standard IT Support Package

Endpoint monitoring PLUS enhanced Cybersecurity services.

Designed for established and growing businesses. Quarterly in person reviews, Cybersecurity services and budget forecasting.

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Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and Cybersecurity coaching services.

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

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Other IT Support services

Our comprehensive support and consultancy services are designed to be your one-stop shop for all things IT. We'll handle everything from everyday troubleshooting and user support to proactive maintenance, IT strategy and security measures.

Proactive IT Support

Proactive IT monitoring is like having a guardian angel watching over your systems. We identify potential problems before they cause disruptions, saving you and your employees the frustration (and lost time) of dealing with IT pain points.

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Outsourced IT Support

Get your IT in shape with scalable and cost-effective outsourced support from Sound Networks. Access the expertise and resources of an experienced IT outsourcing company, at a fraction of the cost of maintaining an in-house team.

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Remote IT Support

Our professional remote IT support services ensure your geographically diverse team has the tools and assistance they need to get the job done. We appreciate that every organisation functions differently, and we're familiar with a wide range of remote working scenarios.

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Switching Providers

Sound Networks makes switching IT providers straightforward. We ensure a smooth transition with minimal disruption to your operations. More importantly, we become a partner in your success, offering ongoing support to match your organisation's evolving needs and growth goals.

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