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IT Support

Professional IT support

Our proactive IT support team relates to the challenges faced by other businesses and offers our own unique approach to help optimise your IT infrastructure and workflows. If you need helpdesk IT support, network management, cloud solutions, cybersecurity expertise, or strategic IT consulting, connect with us.

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IT Support

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Regional IT support

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Fully managed IT services

IT is at the heart of every business. Make sure it’s managed reliably and professionally.

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Main Services

Core IT Services Microsoft Solutions Cloud & Hosted Services Unified Communications IT Consultancy Data Connectivity

Popular Services

IT Network Services Server Installation Microsoft Teams Microsoft 365 Licensing Cloud Backups 3CX VoIP Phones

Cyber Security services

IT is at the heart of every business. Make sure it’s managed reliably and professionally.

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Security Services

Remote Server Monitoring Cyber Essentials Multifactor Authentication Email Phishing Awareness Email Filtering Firewalls Anti Virus Software Endpoint Detection & Response

Frequently Asked Questions

Here you can find a comprehensive collection of helpful answers to the questions we are most frequently asked, designed to provide quick and clear guidance on our services and how we work.

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Our Vision

Our vision is to make the organisations we partner with the very best they can be.

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Remote Server Monitoring

Stop worrying about your servers 24/7, real time monitoring from Sound Networks

Running a business is not aligned with constant worrying about your IT infrastructure. That's where Sound Networks comes in. We provide real-time server monitoring solutions with a view to providing you with proactive protection and peace of mind. Our remote agents and security software are constantly scanning your servers and network 24/7 for indications of any looming trouble ahead. This means that we can head off threats before they become major outages.

Managing what matters

Our toolsets are more than just catching and fixing problems ad-hoc. The utilisation of the correct tools and gaining real-time insights allows us to make IT maintenance more straightforward. Allowing you to focus your efforts on what matters most - running and growing your business - whilst letting us deal with the ongoing troubleshooting and monitoring.

Expansion challenges resolved

Aligning the growth of your business with your IT infrastructure can quickly get out of control. Our products are made to grow with you, providing you with the same degree of management and insight into your systems whether you have just a few servers or something far more sophisticated.

24/7 Protection for peaceful nights and productive days

At Sound Networks, we know what a healthy IT backbone means to a business. Our complete server monitoring tools are designed to be your proactive defence against potential network problems, enabling your business to continue running smoothly. This is how we do it:

Ever vigilant

Our monitoring tools never stop. 24/7 server and network monitoring provides a digital presence, always scanning for signs of trouble.

Immediate alerts, zero worries

Downtime is a nightmare for any business. Lost revenue, frustrated customers, not to mention the damage to your reputation. 24/7 monitoring provides an early warning system, which provides IT teams with the ability to swiftly address issues and reduce or even prevent downtime.

We don't just monitor your servers. We act as your dedicated partner looking out for your network and security.

Have you ever experienced a server crash? Don't wait around for that to happen. Sound Networks provide complete outsourced server monitoring services with the purpose of identifying and addressing possible issues before they become show stopping problems.

Keep your systems running smoothly - what's involved?

Proactive, not reactive

24/7 monitoring means more than just checking your servers are on and running. We take charge of the health of your crucial applications such as Remote Desktop Services, SQL Server, and Active Directory, highlighting any potential issues before they have any repercussions.

Automatic alerting and remediation

We don't just identify issues; we fix them for you too and notify you if we need input from yourselves. Frequently, we can deal with matters arising remotely before you and your teams even notice. Keeping your uptime to the maximum extent possible.

Adaptable Monitoring

We adapt our monitoring services to suit each customer, we don't just use out of the box solutions in their basic configuration.

Other Cyber Security Services

Cyber Essentials

Get your organisation accredited for Cyber Essentials and Cyber Essentials Plus – the UK Government-backed IT security scheme. With cyber crime one of the leading threats to business, organisations can prove that they take IT security seriously by getting certified.

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Multifactor Authentication (MFA/2FA)

Add additional safeguards to your professional data with our comprehensive multi-factor authentication solutions. Our service offers robust defence against password-based attacks, phishing attempts, and identity theft.

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Email Phishing Testing

Our expert cyber security consultants can test your users’ awareness with a bespoke campaign. Either covering your whole organisation or areas considered high risk, we’ll determine security awareness and provide post-event cyber security training.

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Email Filtering

Our services act as a first line of defence for dealing with malicious emails, following our proactive approach to support. Coupled with additional services such as Phishing Testing, Server Monitoring and User Awareness Training, you can be sure your operations are safeguarded.

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Firewalls

With the increasing sophistication of cyber threats, having robust system protection in place is crucial for businesses. Our team of cyber security experts specialise in delivering tailored firewall security services that cater to your specific security requirements and risk profile.

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Anti Virus Software

Our managed antivirus services provide comprehensive protection against a wide range of threats including viruses, trojans, worms, and spyware. We deploy cutting-edge antivirus software tailored to your needs, ensuring real-time threat detection.

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Endpoint Detection & Response

Providing a more complete security stance, EDR solves several Cybersecurity challenges including the detection of both known and unknown threats that traditional measures (AV) can miss.

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