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Dental practice IT support in Wiltshire, Bath & Bristol
Keep your surgery running and your patients data safe
From the moment a patient books an appointment to the time their treatment notes are filed, your practice runs on technology. Practice management software, digital X-ray and imaging systems, appointment booking, patient communications and card payments all depend on IT that just works, every time, in every surgery.
At Sound Networks, we provide proactive IT support for healthcare organisations across Wiltshire, Bath and Bristol and we've built our approach in a way which can also help dental professionals too. Helping single site surgeries and multi-site dental groups reduce downtime, protect patient data and stay compliant; without needing your own in-house IT team.
Your patients expect a great experience, your team should get great IT
If your practice management software runs slowly, an X-ray is reluctant to upload or the whole surgery loses access to patient records, this is not only frustrating, but it also means rescheduled appointments, a queue in your reception, clinicians who cannot safely treat their patients. In dentistry, IT problems can quickly become patient care problems too.
We've built our approach around that reality, proactive monitoring designed to pick up on problems before they cause disruptive downtime, support built to support essential workflows and cybersecurity suited to a sector handling sensitive personal data.
Who can we support
We work with businesses of varying sizes across the Wiltshire, Bath and Bristol area, our support model is well suited for:
- Single site dental practices
- Multi-site and group dental practices
- NHS funded dental practices
- Private and mixed NHS/private practices
- Orthodontic practices
- Specialist and referral type practices
- Dental corporates and practice groups expanding into new sites
IT built around the way dental practices work
Secure patient & imaging data
Patient records, treatment plans and digital imaging all count as sensitive personal data under GDPR. We build access controls and secure backup around this data and employ encryption where necessary.
Practice management software that works when you need it
Whichever brand of PMS your practice runs on, we'll get to know your setup, make sure it's backed up and updated when necessary, and provide the support required to keep your systems up and running.
Multi-site practices
Running more than just the one surgery can bring it's own different challenges, shared patient records, consistent systems across all sites and central oversight without slowing down any one individual practice. We design and implement networks plus provide the support that allows you to scale as you open new locations.
Business continuity
Ransomware and system outages don't wait until you are available to attend to theme. We build backup and recovery around your systems so that a worst case scenario is an interruption rather than a total disaster.
Flexible Infrastructure
From single surgeries to a growing group of practices, we plan your IT so that when you add a site or a new piece of equipment, that doesn't mean starting from scratch.
Protecting dental practices against Cyber Threats
Dental practices are as big a target for cybercriminals as much as any other. Busy front desk and reception staff are often the target of phishing attempts and practice management systems holding clinical records are an attractive target for ransomware gangs. Some of the layers of protection we can deploy include:
- MFA (Multi Factor Authentication) on all web based systems and email systems
- EDR (Endpoint Detection & Response) across every client computer, Mac or PC
- Email security including Anti-Spam and Anti-Phishing policies with all users and mailboxes in scope
- Encrypted immutable backups with regular report monitoring and testing where required.
- Patch management to keep client computers and servers up to date
- Identity and access protection, make sure users only have access to what they need to do their jobs
- Security Awareness training for all users, focussed on pinpointed user weaknesses
- Support working towards Cyber Essentials Certification, a standard increasingly expected of not just dental practices but all businesses, especially those holding sensitive client data. A strong signal of trust to patients too.
A long-term IT partner for your practice
Beyond the bread and butter IT support
we work with dental practitioners as their long-term technology partner, this means helping you with the following:
- Planning technology investment to align with your practice's growth
- Improving cybersecurity ahead of any NHS contracts or CQC requirements, not rushing to meet them last minute or as an afterthought
- Modernising ageing hardware
- Supporting the expansion into new sites or acquisitions
- Simplifying device and software management across sites
- Actively working to reduce downtime that can cause missed or cancelled appointments
Supporting dental practices across Wiltshire, Bath & Bristol
We can support dental practices from our base in Melksham and across Chippenham, Trowbridge, Devizes, Corsham, Swindon, Bath and Bristol. Whether you have just the one surgery or a group with sites across the area, we can support you remotely and provide you with boots on the ground when you need them.
Dental IT Services
Fully managed IT Support
Day to day IT helpdesk services, proactive monitoring and onsite support for all surgeries, assistance with practice management systems, imaging equipment and general office IT.
Vendor support for practice management software & hardware
The specialist support for these systems is usually provided by the software authors, but we can interact with them on your behalf and assist with the ongoing backups and patching of onsite systems to keep them up to date, secure and running smoothly.
Cybersecurity services
The layers of protection you need to wrap around your patient data, beginning with endpoint security to email protection plus support for Cyber Essentials Certification and compliance.
Backup & Disaster Recovery
Secure, encrypted and verified backups of your practice systems, this means that hardware failures or ransomware attacks don't mean losing critical patient records.
Unified Communications
Solid and dependable phone systems to handle incoming and outgoing calls to your practice, make sure your patients can always get through to you when booking appointments, re-scheduling or asking questions.
Apple & Mac Support
Support for practices using Apple hardware alongside Windows based equipment and systems.
Are you looking for IT support for your dental practice?
If IT issues are diverting focus away from patient care, or if you're not confident your practice would recover from a Cyberattack, we would like to help. Get in touch for a free, no obligation IT audit and we'll show you exactly where things stand.
Dental Practice Frequently Asked Questions
Do you support single practices as well as groups of dental practices?
Yes. We from a single surgeries to multiple site businesses, with support packages and network infrastructure that scale as you grow.
Can you help with DSPT and Cyber Essentials for NHS dental contracts?
Yes, if your practice holds an NHS contract, we can support you towards meeting Data Security and Protection Toolkit requirements, and towards [link: Cyber Essentials and Cyber Essentials Plus certification], which is increasingly expected regardless of your business type.
Can our admin staff work securely from home or another site?
Yes. We set up secure remote systems so staff can work safely from wherever they are, without compromising patient data security.
Can you support us as we open new practice locations?
We plan your IT infrastructure to scale alongside your business roadmap, so opening a new site is a straightforward extension of your existing setup rather than starting again.
Tell us what's slowing your team down - we'll show you how to fix it
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