Frequently Asked Questions

A managed service plan covers the ongoing support, monitoring, maintenance and security of your existing IT—but not every future change. Understanding what’s in scope (and what isn’t) upfront helps avoid surprises and keeps your monthly costs fair. Read the full article here to gain a better understanding of this process.

Of course! We handle the complete onboarding and offboarding process which includes setting up new accounts and devices for starters and securely shutting things down for leavers. Everything done quickly, securely and consistently. Read the full article here to gain a better understanding of this process.

We proactively manage updates, firewalls and endpoint security to reduce risks and prevent avoidable breaches. Critical updates are installed promptly, typically within days of release. The threat landscape is changing constantly, so security is an ongoing process we continuously manage. Read our full blog article for a better overview of how we protect your systems.