New starters and leavers

Conversely, handling leavers quickly and efficiently is a core part of your staff off-boarding process as well as your cyber security. Sometimes this can be planned weeks in advance. On other occasions it's required almost immediately with no warning.

All businesses are different, so we tailor our processes to match your needs. This doesn't happen instantly and it takes time and work from both of us working together to fine-tune this process.

With the leavers we need almost the reverse:

• What date will they be leaving?
• Will you need access to their mailbox after they have left and who will access their mailbox after they have left, or can it be deleted?
• Do you want an auto-reply set on the mailbox?
• Will anyone need access to that user's own data?
• Will another user take on their machine, or will it be repurposed when the next recruit takes over their role?
• Will you still need their Microsoft 365 licence?

At Sound Networks we realised some time back that there is nothing more frustrating for you or us than to take several days to get a new starter set up properly, with the job spread out across multiple tickets. For instance, somebody starts on the Monday and then on the Tuesday they realise they don't have access to some critical information and then the following day they don't have all the printers they need, this is not good for anybody. Because of this we implemented a system that means both parties are clear about the process and we make it easy for you to be able to tell us exactly what the new starter will need to do their job. But it's important to be clear at this point that we can only action what you tell us.

The starter and leaver process cannot work immediately without co-operation from both parties. At Sound Networks, we work together with our clients to tailor and constantly improve this service so that it works for you. It’s never a case of won and done; it’s always evolving and requires consistent curation to remain effective.