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Our proactive IT support team relates to the challenges faced by other businesses and offers our own unique approach to help optimise your IT infrastructure and workflows. If you need helpdesk IT support, network management, cloud solutions, cybersecurity expertise, or strategic IT consulting, connect with us.
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IT is at the heart of every business. Make sure it’s managed reliably and professionally.
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IT is at the heart of every business. Make sure it’s managed reliably and professionally.
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Insights into IT systems and security
By gaining practical insight into IT infrastructure and security—from networks and cloud platforms to access control and threat detection—you can see not just how technology works, but how it is defended, where it fails, and why good security is as much about smart design as it is about strong controls.
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Our vision is to make the organisations we partner with the very best they can be.
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Digital Accessibility
Opening Your Doors to Everyone
Digital accessibility is not just a technical requirement; it is a hallmark of superior customer service. According to the Click-Away Pound survey, 69% of disabled internet users will leave a website that is difficult to navigate. For UK businesses, failing to prioritise accessibility means turning away a significant portion of the market. By following these actionable steps, you can ensure your website and documents are welcoming to all visitors, regardless of how they interact with technology.
1. Design for Visual Clarity
Millions of users rely on assistive aids or have varying degrees of visual impairment.
- Contrast: Ensure a contrast ratio of at least 4.5:1 for standard text. Tools like the WebAIM Contrast Checker make this easy to verify.
- Typography: Use clear, sans-serif fonts such as Arial or Verdana at a minimum size of 14 points. Avoid using all-caps or italics for long passages, as these are harder for many to read.
2. Optimise Documents and Media
Information shared via PDFs or videos must be as accessible as your web pages.
- Tagged PDFs: Ensure all downloadable documents are "tagged" to provide structural information (headings, tables, alt-text) for screen readers.
- Captions and Transcripts: Provide captions for all video content. This supports the d/Deaf and hard-of-hearing community and improves SEO, as transcripts allow search engines to index your audio content.
3. Simplify Navigation and Content
Cognitive accessibility and ease of use benefit every visitor, not just those with diagnosed disabilities.
- Plain English: Use straightforward language and avoid unnecessary jargon. Break content into short paragraphs with descriptive subheadings.
- Keyboard Navigation: Ensure your site is fully "keyboard accessible". Users should be able to navigate all links, buttons, and forms using only the 'Tab' key. Avoid features requiring fine motor control, such as small hover-effects or drag-and-drop interfaces.
4. Test with Real Users
The most valuable insights come from those who use assistive technology daily.
- User Feedback: Invite people with disabilities to test your site. Observing where they encounter friction allows you to make small design changes that remove significant barriers.
- Analytics: Monitor where users abandon forms or pages; this often highlights an underlying accessibility or usability issue.
Conclusion: Accessibility as a Brand Asset
For small and medium-sized businesses, accessibility is a powerful investment in your reputation. It demonstrates that your brand is inclusive, professional, and thoughtful. Beyond moral and commercial reasons, maintaining these standards helps protect you from legal risks under the Equality Act 2010. An accessible website is a powerful business asset. By removing barriers, you aren't just complying with standards—you are ensuring every customer, regardless of ability, can engage with your business.
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