Are there any additional costs outside the monthly service plans?

What your standard monthly IT support fee typically covers

We covered in another blog article what is included in a monthly service plan, essentially, the service plan manages and maintains and secures the setup which you have in place and it seeks to help prevent problems, rather than just fixing things when they break.

"Additional fees are usually linked to work outside of normal support scope, specialist work or services requiring extra time, planning or travel. These additional charges are not about adding hidden extras, they are there to cover growth, changes and the things which we cannot predict in advance."

The key differences between hidden costs and out of scope fees

Anything perceived as a hidden cost only arises out of poor communication. This means that we try to be as clear and unambiguous as possible in our scope outlines. Any work outside of scope should be discussed and or quoted for, before proceeding, if we don’t do that – then we don’t have the right to bill you for it, simple.

A good MSP will explain charges early and as clearly as possible. Our regular TBR meetings (Technology Business Reviews) can help to surface when additional charges may be coming and what they are likely to be. Budget road mapping your IT expenditure is usually welcomed by most customers.