Centralised Cloud Management of Apple MacBooks

To achieve this, Apple Business Manager was implemented to streamline device enrolment and provisioning, ensuring new MacBooks could be configured and assigned with minimal manual intervention. JAMF offered centralised management for all Apple devices, allowing for consistent application of policies, monitoring, and remote support. Microsoft 365 empowered users with secure collaboration tools and productivity applications, accessible anywhere. To further bolster protection, Huntress EDR and Bitdefender were deployed, providing advanced endpoint security and rapid threat detection across the device landscape.

As a result of these enhancements, device onboarding times were reduced significantly, and security incidents saw a notable decline within the first quarter, demonstrating measurable improvements in operational efficiency and risk mitigation.

Objectives

Our goal was to enhance the visibility and control over Apple devices by achieving 100% compliance with the agreed standard build specification and security standard, with remote monitoring successfully implemented for all devices within one month. Another key objective was to streamline onboarding and offboarding, aiming for device setup, re-use or decommissioning to take less than 2 hours and involve no more than two support interactions, thereby ensuring a clearly defined and efficient process for both new starters and leavers.

A pre-agreed blueprint was developed in collaboration with the client to identify essential apps, security settings, and user preferences. This blueprint forms a comprehensive collection of standardised applications and configurations, which are automatically deployed and kept up to date on every device. As a result, each MacBook meets company standards from day one and remains compliant throughout its lifecycle.