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IT Support and managed IT services in Wiltshire

Including professional IT helpesk & comprehensive IT services

For nearly 21 years, we've served as a reliable IT partner for businesses throughout Wiltshire, offering 24/7 monitoring and proactive support to protect and optimize IT systems, thereby minimizing downtime, maximizing productivity, and allowing clients to concentrate on core business objectives.

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Avoid downtime and plan for the future with a proactive IT partner

Our comprehensive IT support services go beyond just fixing problems as they occur. We proactively monitor your systems to identify potential issues before they disrupt your business. In addition, we make you aware when your hardware will near the end of its lifespan well in advance.

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How does our IT support and services add value to your business?

We appreciate the role IT plays in your business and how it can hinder it too. That's why we go the extra mile to become a trusted partner, not just a service provider. By working together, we can ensure your IT infrastructure is not just operational, but optimised to drive your business success. Do your teams consistently meet their goals? Imagine the benefit of your teams having significantly more time to focus on their goals, rather than dealing with slow or inefficient systems, without question, this must be a benefit.

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Why choose Sound Networks to provide your IT support?

We offer a variety of ways for your employees to get help, including phone, email, online chat, and a user-friendly self-service portal.

Knowledgeable Engineers

Sound Networks engineers are all seasoned professionals with experience spanning decades of IT support. Our support bundles provide a standardised stack of products which means we can focus our attention on becoming experts in those specific products. We regularly engage with training courses provided by manufacturers and suppliers.

Beyond basic IT support

We offer comprehensive consultancy and strategic road mapping to fuel your business growth. Our team works closely with you to understand your objectives and ensure that your IT strategies support your path to achieving those objectives, whilst also enhancing security and driving digital transformation.

IT aligned to your goals

Sound Networks assigns you a dedicated account manager who works to become an expert on your own IT setup and operations - every company is different. We will partner with you to develop a long-term IT strategy, then regularly engage with you via in person meetings where meaningful and relevant issues can be discussed.

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IT Support packages

Empower your business with IT support packages designed to minimise downtime and maximise productivity.

Core IT Support Package

Endpoint monitoring PLUS easy access to inclusive support.

Perfect for start-ups and maturing businesses. Vital support when required to help you align with best practice and compliance standards.

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Standard IT Support Package

Endpoint monitoring PLUS enhanced Cybersecurity services.

Designed for established and growing businesses. Quarterly in person reviews, Cybersecurity services and budget forecasting.

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Premium IT Support Package

Endpoint monitoring PLUS enhanced cloud management and Cybersecurity coaching services.

For businesses requiring higher levels of automation and network defence, our premium package includes everything in the Core and Standard packages plus further management and security services.

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Outsourced Support IT Support Packages Remote IT Support Proactive IT Support Switching Providers

Let's work together

01225 701650

Strattons House, Melksham, Wiltshire, SN12 6JL

networks@soundnetworks.net

08:30 AM - 17:00 PM

"We have used Sound Networks for the last 10+ years, both in my previous company, as well as in my current one, and we’ve always found Paul and his team to be super responsive, technically knowledgeable and fast at rectifying any IT issues."

Ian Constant (New Resource Group)

Google Review

"DANLERS have used Sound Networks for the past 6 years for IT support and this year they also redesigned our website from the ground up. Redesigning our website was no small task to undertake. Paul and Dan worked very hard, listened to our requirements and implemented them accurately and efficiently, they also gave some very good advise for improvements that we may have missed. The end result is a fresh, modern website, easy to maintain and a great feel when used."

Matthew Johnstone (DANLERS)

Google Review

"We have used the Sound Networks Team for a couple of years and the service we have been provided has been faultless. Nothing is too much trouble - they are very patient and will explain their suggestions and processes a few times to ensure you fully understand what they need to implement. Would highly recommend!"

Emma Boatman

Google Review

"Immediate response to my problem, issue sorted out same day. Thank you."

Alan Joy

Google Review

"Great company, response well to support requests which are always done in a timely manner. Would definitely recommend."

Zoe Weston

Google Review

"Very knowledgeable, fast, and professional support. Always able to offer a proper solution that will work long term. Highly recommended."

Ben Hellyer

Google Review

"Amazing service. Paul and his team jumped straight on to fixing a very complex problem with our website. We had been quoted stupid figures from other local companies, Sound Networks provided a much more realistic cost. Thanks Paul."

Ian Wright

Google Review

"Specialist software development"

Darren Moffatt (SoundM)

Google Review

"We've only been with Sound Networks for a month or two but what an experience so far. The communication from them is excellent. Throughout our migration to Sound Networks, we have been kept informed with everything that's needed doing and when they will be doing it. We've already had a bit of an obscure issue (nothing to do with them!) and they've been all over it. They tried the usual fixes but when that didn't work, they thought 'outside the box' and came up with a cunning plan. The team are very easy to deal with. We were really worried about moving to a new IT support company but I can see why Sound Networks were recommended. We wish we'd moved to them years ago!"

Annamarie Angell

Google Review